FAQ

What do I do if I have an issue with my order? 

Please email me at support@tuckeredbrand.com

Supporting small businesses: 

My sister Torri also just opened her own shop! She just published and illustrated her own book! (It is really good I suggest you grab a copy from her website and read it yourself!) She is an online art teacher to kids all around the world and sells art prints as well as book related things. Check out her shop at torrimccarrey.com 

How much does shipping cost?

Shipping fees are calculated at checkout. Tuckered is not responsible for customs/other fees. These fees are the responsibility of the buyer.

Can I track my order?

If tracking is available for your order, the information will be included in your shipping confirmation email. Please check your junk and spam folder if you don't see your shipping confirmation email in your inbox.

How long are the processing and shipping times? 

Please allow 5-10 business days for your order to be processed, 7-14 days for processing of embroidered orders and sewn items.

PRE ORDERS: PLEASE READ SPECIFIC DETAILS ABOUT PROCESSING TIMES AND CLOSING DATES UNDER THE PRODUCT DESCRIPTION ON THE PRODUCT PAGE. I will begin processing the pre-orders on the specified date and begin shipping out as soon as I can after pre-orders close. If you place an order with items in stock, I will wait to ship out your entire order with the pre-order item(s). 

Any shipping estimate showing at checkout does not include processing times. 

Example: Shipping speed says 7 days, that means 7 days from when USPS receives the package. This is an estimate and not a guaranteed timeframe. If you are in the US, you would typically receive your package within 1-2 weeks, unless it is a pre-order.

Why don't you ship to my country?

I currently offer shipping domestically within the United States. As my business grows, I plan to expand shipping to other countries. Since there are many postage rules and regulations that vary by country, this can make it more difficult for small businesses to ship worldwide.

I accidentally provided the wrong address or an incomplete address. What should I do?

Tuckered is not responsible for and will not replace or refund an order where the customer has provided incorrect or incomplete shipping information. It is the buyer's responsibility to double check their address during checkout. Please ensure all information is correct and up–to–date before placing an order.

You are welcome to email me the correct address to support@tuckeredbrand.com and IF I see your email before your package has shipped, I can try and change this for you. I'm a small business, and cannot afford to replace/refund orders under this circumstance due to the risk of too many scams.

How do I know what size to order?

Size guides can be found with product pictures as well as size guide chart on the main menu.  Please check the size guide before ordering all sales are final.

If you are unsure or between sizes and prefer a looser fit size up. 

Can I cancel an order? 

Tuckered does not offer returns, or exchanges. ALL SALES ARE FINAL. However, you can cancel your order up to 24 hours after placing it by emailing me at support@tuckeredbrand.com

Please include your full name and your order number in the description. 

Can I combine orders?

You are welcome to email me and ask if I can combine your orders. However, if I have already shipped one of your orders, I will not be able to combine any other orders, or refund shipping.

An item I want is sold out. Is there any way to pre-order it for next time?

If an item is sold out, please email me at support@tuckeredbrand.com and I will consider restocking it if there is enough interest. You can also sign–up for my newsletter for my most recent product updates.

I placed my order before I noticed you were running a sale. Can you apply the sale to my existing order?

Coupon codes cannot be applied to orders already placed. If you want to be the first to find out about future sales, please sign–up for my newsletter.